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NORDLAND AURORA and CREALIO DESIGN

Nordland Aurora is a registered brand under the Crealio Design company based in Nykarleby, Finland. 

Nordland Aurora's sole photographer is Ove Lillas who is also the owner of the company. All contacts with Nordland Aurora will at this point be with me personally. All communication through the info@crealiodesign.com email address is directly with me.

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WEB STORE

Nordland Aurora  
Topeliusesplanaden 12 A 4
FI-66900 NYKARLEBY

Finland
+358-50-5740577
info@crealiodesign.com

Nordland Aurora's international VAT Number: FI13982680. (Finnish VAT number: 1398268-0)

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  • It is assumed that you have read, understood and accepted the terms and conditions agreement before ordering products or services from Nordland Aurora.

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PAYMENT​

  • Items you want to buy are added to the cart when you click the button "add to cart". The cart is shown in every page in the upper right corner. For check-out, click the cart icon.

  • The price will be shown in the shopping cart before finishing the order.

  • When the order is completed, a confirmation of the order will be sent to you by email. Please, immediately check that all the information in the email is correct.

  • VISA and MASTER debit/credit cards are accepted, as well as PAYPAL payment. It's also possible to make direct off-line payment. Contact Nordland Aurora for further information: info@crealiodesign.com

  • The Nordland Aurora website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to You.

  • All direct payment gateways offered by Wix.com and used by my company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


SHIPPING

  • Purchased and payed items will be sent within one week from the date of your order confirmation. Delays might occur due to "force majeure" situations, such as, health condition and holidays.

  • Worldwide shipping is free.

  • You can also pick up your purchased item from my office. Please contact me for further details.​​

  • If you have any questions regarding shipping, please contact me.

  • When receiving your order, please check immediately that the item is the same as in your received confirmation email.

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OPENING and CARING INSTRUCTIONS

  • Large photo prints are delivered together with the story sheet and a Certificate of Authenticity in a tube. To prevent any damage to be caused to the photo print when opening, please follow these instructions:

  • Open the package carefully and as soon as possible after it arrives. 

  • Pull the print carefully out from the tube.

  • Prints on art paper has a physical “memory”, meaning they will stay curled until you uncurl them. To do this, carefully uncurl your print by placing it upside down on a flat and clean surface. Make sure there is nothing on the surface that may damage the photo. Then place the tube on the edge of the print. Carefully curl the print to the outside of the tube​. This can be done a couple of times for best result. The print does not have to become totally flat. Make sure that your hands are clean or use cotton gloves to protect the print.

  • Have the photo print framed as soon as possible to keep it protected and to elevate its appearance. A framed, protected and undamaged print will keep its value—and increase in value over time. If the print has to be stored before framing, please make sure it's kept safe from dust, dirt and fluids. Store it flattened, tentatively between two cardboards.

  • I recommend to have it framed in a discrete frame that will not steal attention from the photo. I recommend northern lights photos to be surrounded by a black or dark mat, since they are only seen in darkness.

  • If you have any questions or concerns about your print, storage or framing, do not hesitate to contact me. I will gladly answer any of your questions as soon as I can.

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RETURN POLICY​

  • It's possible to return your Nordland Aurora product within 30 days.

  • ​Please note, the returned product should be sent back in the exact same conditions as how you received it.

  • ​If a product is damaged when it arrives, we advise you to contact us directly. Please send us photos of the damage which we will check for you. We will contact you about a solution as soon as possible.

  • ​If you return a product, the costs are for your own account. We advise you to send the product by registered post and provide us with the track and trace number via e-mail (info@crealiodesign.com). We keep you responsible for the return.

  • ​For international orders (outside the European Union), you'll be responsible for the costs of the return as well as for the additional costs such as VAT and import duties.

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